Experience Design Lead

Harjot Bal

Guidelines for usability testing

Every once in a while, members of your internal or client team will get super-jazzed to sit in on your usability testing sessions. Sometimes they'll even start co-facilitating.

What 'Customer Centric Design' Really Means

In a nutshell, a customer-centric approach to design is about realizing that what you're creating is not about what you think it should be. It’s about what somebody else,  the customer , needs. It’s also a way to ensure that you’re anticipating customer needs based on an understanding of the user's journey—meet them where they are.

Rangle

Harjot Bal

Guidelines for usability testing

What 'Customer Centric Design' Really Means

Get production-ready systems, not costly experiments.

Harjot Bal

.css-1dbqyzk{display:-webkit-box;overflow:hidden;text-overflow:ellipsis;-webkit-box-orient:vertical;-webkit-line-clamp:unset;}.css-1dbqyzk.ds-truncate-text{-webkit-line-clamp:3;}Guidelines for usability testing

What 'Customer Centric Design' Really Means

Get production-ready systems, not costly experiments.

Guidelines for usability testing