Brendon Montgomery
Financial institutions and other FinServ and FinTech companies are spending more than ever building applications for web, mobile, kiosk and even in-branch experiences. It’s encouraging to see the dedication of resources to this area, but the spending is spiraling out of control, becoming frivolous, and, in some cases, redundant.
Here’s a daunting task: deliver best-in-class digital services while reducing operating costs. Leadership teams are all too familiar with having to find innovative solutions to business problems while maintaining the integrity of consumer data, abiding to budgets, and operating within the constraints of the banking industry, one that is highly regulated and historically opaque when it comes to transparency.